Frequently asked questions

It would be a shame, of course, if you didn't stay with us after all. Should a cancellation be necessary, individual travelers can cancel until 18:00 on the day of arrival. For group travelers (10 people or more), the cancellation deadlines apply up to 30 days before arrival 100% free of charge from 29 to 22 days before arrival 20% 21 to 15 days before arrival 40% 14 days to 8 days before arrival 60% 7 days to 1 day before arrival 80% No Show 100%

Our double beds have 80 x 200 cm mattresses and our single beds measure 90 x 200 cm.

Yes, of course — we can provide bed linen for people with allergies on request.

Most of our rooms are carpeted, creating a cozy and comfortable atmosphere.

Yes, all our rooms are equipped with a bathroom that includes a toilet, washbasin, and shower.

Yes, in every room you will find a small hairdryer, which is placed in the bedside table for your convenience.

Yes, dogs are warmly welcome upon request and for an additional fee. After all, they are part of the family and should feel just as comfortable with us.

Unfortunately not, our building does not have an elevator. However, we are happy to assist you with your luggage.

During the week, we serve a hearty breakfast from 6:30 a.m., and on weekends from 7:00 a.m. This way, you can start your day well-nourished.

No, our hotel is a non-smoking establishment. However, for our smoking guests, we have placed an ashtray directly to the left of the entrance door so you can enjoy a cigarette there in peace.

No, our rooms do not have a balcony. However, you can still enjoy the beautiful surroundings from the view out of your window.

No, a pool is not part of our hotel. Instead, we invite you to enjoy the surrounding forests and streams — a natural way to refresh yourself.

We don’t have a traditional wellness area. Instead, nature is right on our doorstep — with fresh forest air, peace, and open space that offer true relaxation.

Yes, for a small additional fee you can use our sauna during restaurant opening hours — perfect for relaxing after a day spent in nature.

Free and fast Wi-Fi is available throughout the entire hotel as well as in all guest rooms.

Unfortunately not. Our rooms are only accessible via stairs. However, we are happy to assist you with your luggage.

A spacious parking area is available directly in front of our hotel. Parking is, of course, free of charge for our guests.

Please click on “Restaurant” in the navigation bar to find out our current opening hours.

Yes, we are delighted to welcome you to our in-house restaurant, where you can enjoy regional specialties and lovingly prepared dishes.

Yes, of course — you can conveniently pay with EC card, Visa, or MasterCard.

To ensure the quality of our hotel and that every guest finds a freshly prepared room, we kindly ask you to check out by 11:00 a.m. This allows our hardworking team enough time to clean the rooms thoroughly.

Check-in is possible from 2:00 p.m. until 8:00 p.m. If you expect to arrive later, please give us a quick call — we will gladly find a solution so you can still be warmly welcomed.